Hi, I'm new to this community environment. We have been using Service Titan for a little over a year and this is a first for us. I have a customer who we let make a payment plan wherein I charge their cc on file for $100 per month on the first of the month.
However, we ran the card for the $100 and it went through with no problem. Today the customer called because his card was charged the full balance of his account of $2,322.40. His customer account shows the $100 payment. Also, the $100 payment is what was pushed into our accounting software. Despite the fact that the batch itself shows that his card was charged $2,322.40. I am not sure how to refund or correct it. Most importantly, I want to be sure it doesn't happen again.
