e_dunn
Former Titan

Call recordings are a few of your favorite things! ServiceTitan Certified Administrator, @JessicaSmith of AirWorks Solutions, knows the importance of a paper trail when it comes to holding team members accountable and delivering quality customer service.

In Day 7 of our Twelve Days of Titans series, Jessica recommends you cover up this winter with a cozy blanket—and CYA with call recordings. Watch now!

 

3 Comments
JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

lol yes! CYA!!

mmontgom
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

👏Yes Jessica!!

mel-deyto
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Don't forget admin-role employees can now directly manage their call recording settings here: https://go.servicetitan.com/#/Settings/CallRecording

You can also learn more about call recordings in Academy here: https://servicetitan.myabsorb.com/#/online-courses/be15c25e-7518-4bf5-be81-a049822199ce