Ten Minute Training - 4 Ways to Add Value

[asnow]

CSRs have an opportunity to add value on every call. Adding value will help CSRs overcome objections and book the call.

Join Angie in this 10 minute training to discover four ways CSRs can build value on every call. Listen to what is important to the customer, then use the value statements to help overcome any objection and book the call!

[ACooper]

Thank you Angie! 

[MadisonChicken]

Value Statements we use at Fluesbrothers Chimney Service

1. We provide all documents and estimates for work the same day of your appointment. 

2. We provide arrival windows and a 30 minute heads up call & text to let you know we are on our way. 

3. All of our technicians are CCP or CSIA certified 

4. We do charge for inspections, etc but we do credit that fee back towards work & repairs 

5. We provide warranties for all of our work

The list could go on but these are some I thought of right away! 

Thank you again Angie for your continued videos! Very helpful and knowledgeable!

[asnow]

Great value statements @MadisonChicken ! 

[melaniehammond]

Thank you!