Ten Minute Training - Three Steps to Better Communication

[asnow]

As a CSR, your job is to effectively communicate with your customers. You want your customers to feel heard, understood, and you want to be able to offer solutions that will best meet their needs.

Are you listening to respond? Then you may be doing it all wrong. Watch this 10 minute training with your Call Center team to help you think about listening in a whole new way. Learn how to best honor your customer, and make a positive impact on their day.

Post your thoughts and notes below! Let's keep the conversation going!

[Miranda]

Love these videos! Thanks again for sharing with us! 

[MadisonChicken]

Can't wait to implement these this week! I will be sure to report back at the end of the week with how it's going! I have put it on a sticky note and have it at my desk! 

Thanks again for your insight @asnow it's always appreciated 😊

[asnow]

Awesome @MadisonChicken !! Thanks for sharing! Can't wait to hear back. 

[brandy_a]

@MicheleB Another helpful Training tool for you! 😊