CSRs are the voice of your company, and often the first interaction that your customer has with your company. But what kind of impression are they leaving?
Help your CSRs improve their performance with three simple steps. Join Angie Snow for another 10 Minute Training that you can share with your team, as she teaches us how listening, identifying hearts (areas of excellence) and wishes (areas of improvement), and then setting a weekly goal can help improve the calls. Follow these steps every week to see continued growth and improvement in your team's call performance.
Share your thoughts and experiences with these simple steps in the comments below!
