Ten Minute Training - Making Connections
Book more jobs, and make a difference in the lives of your customers by making a connection.
Ten Minute Training - Utilizing the Call Center Playbook Template (for managers)
Every good sports team has a playbook, so why shouldn't your call center have one? Learn more about ServiceTitan's new Call Center Playbook Template and how you can start using it today!
Call Center Playbook Template
Welcome back from Pantheon! Last week I had the privilege of presenting at #Pantheon23 with the amazing Areni Mahdessian, who is a Product Management Director here at ServiceTitan. Together, we share...
Ten Minute Training - The 3 C's of Questions
Discover the three C's of asking questions. When applied, these three reasons will help CSRs book more calls, and feel more confident as a CSR.
Ten Minute Training - 7 Tips for Difficult Discussions
As a CSR, it’s important to anticipate and prepare to handle difficult or sensitive situations. We know they are going to happen. When they do, follow these seven tips to help move you through these d...
Ten Minute Training - The Power of Gratitude
Learn how the power of gratitude can help your call center achieve greater levels of success.
Ten Minute Training - 5 Steps to a Better Mindset
Today's ten minute training is for anyone that feels stuck... stuck in their head with negative thoughts that are not helping them progress in their job or their life. Angie Snow shares 5 steps to hel...
10 Minute Training - The "How Much Does It Cost?" Question
Do you ever struggle with the "How much does it cost" question? Watch this 10 minute video to learn more about how to navigate this question.
Ten Minute Training - 4 Ways to Add Value
CSRs have an opportunity to add value to every call. Adding value will help CSRs overcome objections and book the call.
Ten Minute Training - Three Steps to Better Communication
Communication is a skill you can develop! Learn three simple steps to help you communicate better with your customers.
Ten Minute Training - The 7/11 Rule
You only have 7 seconds to make a good first impression!
Ten Minute Training - Three Steps to Improving Your Calls
Are you ready to take your call performance to the next level? See how easy it is by using these three simple steps to help your CSRs improve their performance on the phone.
10 Minute Training - Gold in Every Call
Did you know there is a gold mine of opportunities in every call? Learn about 5 opportunities that your CSRs have when the phone rings.
10 Minute Training - Defining the Roles of a CSR and Dispatcher
There may be days where it may not feel this way, but there truly are defined roles of a CSR and Dispatcher. Follow along in the 10 minute training as we work to clearly define the roles of a CSR and...
10 Minute Training - Excellence
When you’re a person of excellence, you are someone who gets things done with great quality, and effort.
Webinar Recap: Turn Your Call Center into a Profit Center
A few months ago I did a webinar specifically for Call Center Managers to share guidance on making your call center more profitable. Our ServiceTitan team has put together a wonderful RECAP of the we...
Introduction to 10 Minute Trainings for Call Center Teams
We are excited to introduce our 10 minute trainings for your Call Center team!
How to Use Technician Shifts For More Accurate Technician Selection
Watch this video to learn how to use technician shifts for more accurate technician selection!
Training Tip - Using the New Customer/Location Profile Look
Hello! Watch today's Training Tip to learn why/how to use the new Customer/Location page looks!
Turn Your Call Center into a Profit Center
Hey friends! Last week I had the opportunity to share some ideas about how to create a successful call center, and make your call center a profit center! We have the recording available now! Please ...
