ServiceTitan recently published a blog article that contained several examples of inbound and outbound call scripts for HVAC companies. We thought it would be helpful to post these here in the communi...
Hey CSRs and Dispatchers (and managers), Brittany and I went Back2Basics yesterday on a ServiceTitan webinar. It was a great combination of basic tools and features in ServiceTitan, along with some b...
You must track and measure what you hope to improve. What KPI (key performance indicator) is the most important KPI in the call center? Watch this 10 Minute training to find out!
In this special Valentines Day 10 minute training, we'll discuss why loving actions such as gratitude, empathy, connecting with others, and showing care, respect and compassion can make all the differ...
Effective communication is essential in the call center! Being an effective communicator means that you have the ability to inform, educate and influence customers. In Dale Carnegie's book, "How to ...
Book more jobs, and make a difference in the lives of your customers by making a connection.
Every good sports team has a playbook, so why shouldn't your call center have one? Learn more about ServiceTitan's new Call Center Playbook Template and how you can start using it today!
Welcome back from Pantheon! Last week I had the privilege of presenting at #Pantheon23 with the amazing Areni Mahdessian, who is a Product Management Director here at ServiceTitan. Together, we share...
Discover the three C's of asking questions. When applied, these three reasons will help CSRs book more calls, and feel more confident as a CSR.
As a CSR, it’s important to anticipate and prepare to handle difficult or sensitive situations. We know they are going to happen. When they do, follow these seven tips to help move you through these d...
Learn how the power of gratitude can help your call center achieve greater levels of success.
Today's ten minute training is for anyone that feels stuck... stuck in their head with negative thoughts that are not helping them progress in their job or their life. Angie Snow shares 5 steps to hel...
Do you ever struggle with the "How much does it cost" question? Watch this 10 minute video to learn more about how to navigate this question.
CSRs have an opportunity to add value to every call. Adding value will help CSRs overcome objections and book the call.
Communication is a skill you can develop! Learn three simple steps to help you communicate better with your customers.
You only have 7 seconds to make a good first impression!
Are you ready to take your call performance to the next level? See how easy it is by using these three simple steps to help your CSRs improve their performance on the phone.
Did you know there is a gold mine of opportunities in every call? Learn about 5 opportunities that your CSRs have when the phone rings.
There may be days where it may not feel this way, but there truly are defined roles of a CSR and Dispatcher. Follow along in the 10 minute training as we work to clearly define the roles of a CSR and...
When you’re a person of excellence, you are someone who gets things done with great quality, and effort.
