The #1 KPI You Should Track in Your Call Center

You must track and measure what you hope to improve. What KPI (key performance indicator) is the most important KPI in the call center? Watch this 10 Minute training to find out! 


Call Center Playbook Template

Welcome back from Pantheon!  Last week I had the privilege of presenting at #Pantheon23 with the amazing Areni Mahdessian, who is a Product Management Director here at ServiceTitan. Together, we share...


Ten Minute Training - 7 Tips for Difficult Discussions

As a CSR, it’s important to anticipate and prepare to handle difficult or sensitive situations. We know they are going to happen. When they do, follow these seven tips to help move you through these d...


Ten Minute Training - 5 Steps to a Better Mindset

Today's ten minute training is for anyone that feels stuck... stuck in their head with negative thoughts that are not helping them progress in their job or their life. Angie Snow shares 5 steps to hel...

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