03-13-2023 08:19 AM
If someone marks a reply as solution but the reply doesn't actually solve the issue can the "solution" be removed? If not can we make to so the author has to select the solution?
Solved! Go to Solution.
03-13-2023 09:13 AM
Yes, you can go to the drop down that appears on the right hand side of the comment you've marked as the solution and go to "Not the Solution" under the drop down. This will change the status for you.
03-13-2023 09:13 AM
Yes, you can go to the drop down that appears on the right hand side of the comment you've marked as the solution and go to "Not the Solution" under the drop down. This will change the status for you.
03-13-2023 12:08 PM
But can I remove it when someone else marks it as a solution?
03-13-2023 12:33 PM
Yes you should be able to.
03-20-2023 06:35 AM
@RandiThompson - Did you get the answer to your question?
03-20-2023 06:49 AM
yes! I didn't see that option when I wasn't the one who marked it as accepted BUT I just looked at someone else post that had an accepted solution and could remove it!