Can I remove a "solution" from my community post.

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

If someone marks a reply as solution but the reply doesn't actually solve the issue can the "solution" be removed? If not can we make to so the author has to select the solution? 

Randi Thompson
Bill Joplin's Air Conditioning & Heating
1 ACCEPTED SOLUTION

mleahy
New Contributor III

Yes, you can go to the drop down that appears on the right hand side of the comment you've marked as the solution and go to "Not the Solution" under the drop down. This will change the status for you.not the solution.png

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5 REPLIES 5

mleahy
New Contributor III

Yes, you can go to the drop down that appears on the right hand side of the comment you've marked as the solution and go to "Not the Solution" under the drop down. This will change the status for you.not the solution.png

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

But can I remove it when someone else marks it as a solution? 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

mleahy
New Contributor III

Yes you should be able to.

e_dunn
Community Manager
Community Manager

@RandiThompson - Did you get the answer to your question?

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

yes! I didn't see that option when I wasn't the one who marked it as accepted BUT I just looked at someone else post that had an accepted solution and could remove it! 

Randi Thompson
Bill Joplin's Air Conditioning & Heating