Community Filter -- please upvote here

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Filter on community for questions that don't have solutions

In order to help answer questions on community, it would be super helpful if we're able to sort on topics that don't already have a solution. click here to vote to add filters for community solutions

@ServiceTitan Certified Providers

 

7 REPLIES 7

e_dunn
Community Manager
Community Manager

Hi @Sheena_Palacios - this is a great suggestion... tell me more. Are you looking for a widget on the page like this? I know we have a filter on the search page where you can see posts that are "solved".

e_dunn_0-1678288138725.png

 

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @e_dunn I don't see that option, how can I find that filter? That's exactly what I need πŸ™‚

Hi!

Here are the filters on the search page that you could use: 

e_dunn_0-1678380710851.png

  • Make sure you are on All Content or Community
  • Select Discussions
  • If needed, click Solved.

In the case of the image above, you can see there are 3,723 topics in Discussions, but only 510 of those have Accepted Solutions. Does that help?

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Are we able to view topics that are unsolved? In your original snapshot there is a section titled "Unanswered Topics" 

This would be good to know - thank you Sheena!

larryf
New Contributor II

This would be great!

KhianaKlatt
Valued Contributor

Agreed! Voted for this. πŸ™‚

Khiana Klatt
CSR ServicePlus Heating and Cooling