I have been struggling for a while to find KPI's for our dispatcher.
I know that we have the CSR scorecard which I still think is useful but I feel as if a dispatcher should have other performance indicators.
I have tried the legacy dispatch performance report but I don't find that it really tells me much.
What KPI's do you hold your dispatchers to?
I wish I could help with experience, but I can't. 😅 I did do some research and here are a few things I saw. Hope this helps.