Introduce Yourself to Get the Spokes Turning

JGradwoh
New Contributor II

Welcome to the Pioneering Trades community group! This is a space dedicated for our customers in new markets to learn, thrive, and meet other folks in their industry. We'd love to get your wheels turning with a few intro questions to get to know you better. 

1. What industry are you coming from?

2. How long have you been working in the trades?

3. What is your favorite ServiceTitan feature?

4. What is one area of the ServiceTitan product you would want to change? 

31 REPLIES 31

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

audit trails are a lifesaver! absolutely underrated feature

Sheena @ NiFT

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

 I need more audit though! (WHO CREATED/EDITED/DELETED THE NON JOB EVENT is a big one I need) lol


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

AND invoice audit trails!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Randi Thompson
Bill Joplin's Air Conditioning & Heating

@JessicaSmith @RandiThompson @Sheena_Palacios - great ideas with the additions to audit! I know you all are pretty active in the community and I definitely want to encourage you to post these on the ideas page if you haven't already. Our product teams monitor that and it's the most effective way for your feedback to get noticed and considered for implementation!

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

DONE! COMMUNITY-I-2212 

Randi Thompson
Bill Joplin's Air Conditioning & Heating

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

My vote is in!

 

Sheena @ NiFT

RandiCline
New Contributor II

1. Irrigation

2. Almost 1.5 years. I come from the automotive industry. 

3. Chat, Map 2.0, all of it. 

4. Certain places you can only see the customer, not the location. We have one certain customer with a ton of locations and I always have to look up the addresses. 

RebeccaLM
New Contributor III

I agree with you Randi, it would be nice to jump into any technicians jobs (view their schedule) from the mobile app as a manager for QC and other purposes. 

JGradwoh
New Contributor II

Awesome to Hear Randi! I believe we are actually working on a revamp for the customer/location page. I am curious to hear if you have an example of where you would want to see the address that you currently can't. Always love to share that info to our product team. 

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

1. Plumbing/HVAC/Electrical

2. 16 years

3. it's a toss up between Pricebook, Payroll, and Reporting

4. complexity of properly accounting for deferred revenue 

Sheena @ NiFT