Mass change RSE to group not tech

RebeccaLM
New Contributor III

Hey folks, for those of us with a large # of RSE each week it's a pain and time consuming when turnover occurs.  I have posted an idea for ST to allow Groups to be assigned to the RSE and not a technician.  Basically:

127 RSEs assigned to Group 1 - tech A assigned to Group 1

125 RSEs assigned to Group 2 - tech B assigned to Group 2

Tech A quits so now I want Tech B to Group 1 and Tech C to Group 2.  That's only 2 very small and fast changes instead of having to change 252 RSE preferred technicians. 

Please check out the idea and upvote it. https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-1309

 

1 REPLY 1

JGradwoh
New Contributor II

Wonderful request Rebecca! Thank you for sharing this.