04-17-2024 05:28 AM
Good morning Service Titan World!!
I need help please. I was trying to see how to send out mass text messages yesterday and created a campaign titled "Spring Time is Here." All the calls coming in, I used to see who it was that was calling in the bubble that pops up, now all I see is "Spring Time is Here." How do I fix this!?!?
Thank you for your help!
Jennifer
Comfort Max Heating and Cooling
Solved! Go to Solution.
04-17-2024 05:49 AM
Go to your settings > Search Campaigns > Deactivate your 'Spring Time' Campaign.
04-17-2024 08:02 AM
Okay great! Glad that worked, Service Titan doesn't allow mass text messages just yet for customers but it is coming soon with Marketing Pro!
04-17-2024 08:17 AM
I thought it did. When I am in the follow ups for recurring service events, it has a pop up on the far right "automate with text messaging." I hover over it and it explains how to do and how it works. You have to create a campaign but obviously I didn't do it right... 😂
04-17-2024 09:26 AM
Okay yes if you are sending out recurring services you can automate those messages via an SMS campaign, did you try using the knowledgebase article?
04-17-2024 09:41 AM
I don't think I tried the knowledgebase article, I was just doing some out bounding and saw that you can do a mass text and wanted to give it a go. It didn't go as planned 😞
04-17-2024 06:08 AM
If you don't add the numbers for a campaign exactly like it says in the instructions, it will make the new number your default number. So, outgoing and incoming calls will all show to that new default number. If this is what you are experiencing, the fix is pretty simple. And actually, its easier to break it and fix it than it is to do it right from the start.
Click on the gear. go to phone numbers. Click the pencil by your main line. Change assign number to target - to reserve pool. Click save. Then reopen the number like you just did and change it back to the setting it was before, which was probably office. Click Save and all should be good.
04-17-2024 05:50 AM
Were you trying to send a Mass Text Message to your customers or technicians?
04-17-2024 07:58 AM
To my customers. I got it switched back to where I can see the customers name and number when the call bubble pops up. I just deactivated it.
04-17-2024 05:49 AM
Go to your settings > Search Campaigns > Deactivate your 'Spring Time' Campaign.
04-17-2024 07:59 AM
Thank you, that is exactly what I did.