12-21-2022 11:39 AM
We were told during sales intro that pictures could be directly attached to pieces of equipment. I have just learned from our top notch on boarder that this is NOT POSSIBLE.
The major issue here is that the pictures will get lost on the site of the equipment. This also places significant stress on the individual to input the model/serial correctly.
I believe I was mislead, which is unfair. Adding equipment to sites was a major selling point of Service Titan and now I am left incapable of doing this.
Please provide a remedy to this issue ASAP.
12-21-2022 11:44 AM
We feel this pain here.
12-22-2022 08:19 AM
You can add pictures to forms, and forms can be attached directly to equipment. You could make a photo form. Would that solve your problem?
12-22-2022 10:02 AM
I suppose it could, but what about the beta coming out? Makes all those steps redundant wouldn't it?
12-27-2022 08:01 AM
No, that would not solve the problem. Might create more problems. I’d call that a work around. We have sites where there are 50+ pieces of large equipment and we need to have pictures of their model/serial tags on the site and organized appropriately for reference. Will this option be added soon?