No matter what industry you serve, whether its irrigation, pool/spa, carpet cleaning, or anything in between, you are working with customers who want different outlets when it comes to how they schedule jobs with your company. Some still like to pick up the phone and give you a call, but that’s not always the case. Many may prefer to book online if they don’t have time to call during your normal business hours. Regardless of how your customers are looking to to book jobs, ServiceTitan is here to help! Introducing both the Web Scheduler feature, as well as Schedule Engine!
Web Scheduler
With ServiceTitan’s Web Scheduler, you can integrate a widget within your company website that will allow your customers to submit job booking requests that will flow directly into ServiceTitan. Customers will not need to call your office to schedule a job. They can now do so from anywhere, anytime!
To learn more about Web Scheduler and how to set it up, we have a great Academy training video here that goes over it step-by-step, as well as a Knowledge Base article here.
Schedule Engine
Schedule Engine is a more dynamic feature, taking the Web Scheduler experience and building on it. In addition to online web booking, it includes:
- Live voice and chat agents for 24/7 assistance. Think of it as a 24/7 Digital CSR!
- Customers can add pictures and videos onto their job booking request for your technicians to view out in the field.
- In addition to pictures and videos, you can add your own questions into the booking process, which will gather more relevant information before your technicians head out to the job site.
- Schedule Engine allows for job bookings up to a year in advance, whereas Web Scheduler can only book jobs that are up to thirty days in advance.
- While not part of the current offering, in a future release Schedule Engine will record leads if customers do not finish the booking process, so you will never miss on another lead again!
To learn all of this and more about Schedule Engine, we have a great webinar that goes over how it can add value to your business! You can view that webinar here.
Both of these features will require additional configuration to set up, so please reach out to your CSM for any further information!
