How do I resolve QuickBooks Payroll Error 15404 during updates?

[feliroj871]

Hi everyone,

I’m encountering QuickBooks Payroll Error 15404 when trying to process payroll. The error message is preventing me from completing the payroll run. Has anyone else faced this issue? What steps did you take to resolve it? Any tips or solutions would be greatly appreciated!

Thank you!

[kathybates787 · Accepted solution]

Error 15404 in QuickBooks typically occurs when there is an issue with the QuickBooks payroll setup or when QuickBooks cannot verify your payroll subscription information. This error often appears during payroll processing or when trying to update payroll data.

Understanding the Root Causes of QuickBooks Error 15404:

1. Incorrect Payroll Subscription Information: The payroll subscription details or credentials entered in QuickBooks may be incorrect or outdated.
2. Mismatched Company Information: Discrepancies between the company information in QuickBooks and the payroll service provider’s records can lead to errors.
3. Corrupted QuickBooks Files: Damaged or corrupted QuickBooks files can disrupt the payroll process.
4. Internet Connection Issues: Problems with internet connectivity can prevent QuickBooks from communicating with the payroll servers.

Troubleshooting Methods to Resolve QuickBooks Error 15404

1. Verify Payroll Subscription Information: Check that your payroll subscription details (such as the service key) are correct. Go to Employees > My Payroll Service > Account/Billing Information in QuickBooks to verify and update your subscription details if necessary.
2. Update Company Information: Ensure that your company’s information in QuickBooks matches the details registered with your payroll service provider. Update any discrepancies.
3. Check Internet Connection: Confirm that you have a stable internet connection. Restart your router or modem if necessary to improve connectivity.
4. Repair QuickBooks Files: Use the QuickBooks File Doctor tool to repair any corrupted files. You can download this tool from the QuickBooks website or use the built-in repair feature in QuickBooks.

By following these steps, you can resolve Error 15404 and restore your QuickBooks payroll functionality.