Customer on hold time

jmoutray
New Contributor II

I am gathering data for my CSR's and one piece of information I'm needing is the average on hold time. We use phones pro and dialpad. Thanks in advanced! 

1 ACCEPTED SOLUTION

baraica
Former Titan

Hi there - you can check the call center dashboard.

Navigate to analytics, filter to show analytics for a Call Center, click into the Queue tab, and then you can see average wait time. yay.png

 

Engagement Manager
ServiceTitan Community Team

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1 REPLY 1

baraica
Former Titan

Hi there - you can check the call center dashboard.

Navigate to analytics, filter to show analytics for a Call Center, click into the Queue tab, and then you can see average wait time. yay.png

 

Engagement Manager
ServiceTitan Community Team