When it comes to hiring a home services contractor, customers are looking for someone who is reliable, trustworthy, and skilled in their craft. Whether it's a chimney sweep, plumber, electrician, or handyman, customers want to know that they can count on their contractor to get the job done right and in a timely manner. Do what you say you are going to do when you say you are going to do it. In this blog, we'll take a closer look at what customers look for in a home services contractor and how contractors can meet these expectations.
Professionalism: Customers want a contractor who is professional in their appearance, behavior, and communication. This means showing up on time, wearing appropriate clothing, and being respectful and courteous. “Chuck in a truck” is going to show up in an unmarked vehicle with his pants hanging off and no markers identifying his company. Good communication skills are also important, as customers want to be kept informed of the work being done and any potential issues that may arise. Service Titan makes communication much easier. Customers appreciate getting a picture of who is showing up at their front door.
Expertise: Customers want a contractor who is knowledgeable and skilled. They want someone who can diagnose problems quickly and efficiently, and who has the experience to know how to fix them. A contractor who can offer advice and guidance on the best solutions for a customer's needs is also highly valued. They want someone who can provide an estimate on site, not 5 days later. Fluesbrothers Chimney Service has taken the word “estimate” out of their vocabulary and replaced it with the “chimney care plan.”
Reliability: Customers want a contractor who is reliable and dependable. This means showing up on time and completing the job within the agreed-upon timeframe. Customers also want a contractor who will stand behind their work and be available for any follow-up questions or concerns.
Fair pricing: Customers want a contractor who offers fair and transparent pricing. This means providing a clear and detailed estimate of the costs involved in the job and being upfront about any additional fees or charges that may arise. Customers appreciate a contractor who is willing to work within their budget and who doesn't try to upsell unnecessary services or products. Customers are willing to pay more when dealing with someone they trust.
Quality workmanship: Ultimately, customers want a contractor who delivers high-quality workmanship. This means using quality materials, following industry best practices, and taking pride in their work. A contractor who is committed to excellence and customer satisfaction will always be in demand.
In conclusion, customers look for a combination of professionalism, expertise, reliability, fair pricing, and quality workmanship when hiring a home services contractor. By meeting these expectations, contractors can build a loyal customer base and enjoy long-term success in their business. Remember it is much less expensive to retain a current customer than it is to procure a new one.