We woke up to layers upon layers of ice today in Kansas City. One of your techs called to say he had fallen in his driveway and slid the entire way down it. The safety of our employees is our priori...
In the fast-paced world of professional life, the simple act of showing up to work consistently might seem like a given. However, the importance of this seemingly mundane routine cannot be overstated....
Setting goals is a fundamental aspect of personal and professional development. However, merely stating goals without a clear plan can lead to frustration, stagnation, and even failure. This is where ...
As the clock strikes midnight on New Year's Eve, people around the world embark on a fresh journey with a pocketful of resolutions—promises to themselves aimed at self-improvement and positive change....
Does your company have its values listed out and posted in the office? In the dynamic business landscape, where strategies evolve and technologies advance at an unprecedented pace, one constant remain...
The holiday season, with its twinkling lights and festive cheer, often brings a simultaneous wave of stress. Balancing family gatherings, gift shopping, and social commitments can overwhelm us. Howe...
It is November. How are you doing? Are you keeping up with the busy season? Are you going home fulfilled or feeling burnt out? As I write this there is a full moon and we all have seen our own scie...
Last week I was in Chicago for the Toolbox Live- Call Center Edition. I was blown away by this conference. If you have never attended a Toolbox Live, I would encourage you to do so. Rooftop Chimney'...
I am headed out to Chicago tomorrow for Service Titan Toolbox Live, thus continuous learning is on my mind today. In a rapidly evolving world, the only constant is change. This hypothesis holds partic...
Employment forms play a crucial role in the hiring and onboarding processes of any organization. To ensure that these processes adhere to local, federal, and state regulations, it's imperative to use ...
on:
The Importance of Using the Most Up-to-Date Employ...
on:
Overcoming Rude Customers
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What does a customer look for in a home services c...
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NCSG Convention & The CSR 360 Track
