Legacy Customer Location Page to be Sunset
The customer and location records pages got a facelift! The option to switch back to the legacy page will go away early 2024.
Blog Articles
CALL SCRIPT for "How much does a duct cleaning cost?"
When a customer asks about the price of a duct cleaning - do NOT give the price. Instead, follow this script!
Understanding the DISC Behavioral Styles
We shared this information in the hotline (discussion board) as a follow up after a recent Lunch and Learn. I'm posting here in the blog for easy future reference.
Mastering Customer Loyalty
Check out these 10 ways to build customer loyalty!
PODCAST: How to Get the Most Out of Your Call Center (Angie Snow and Jackie Aubel)
Remember a few months ago when I asked you to share your questions for my next Toolbox for the Trades podcast with @JackieAubel? Well, we took your questions and answered them LIVE! We even mentioned...
"Dispatching - When Not to Give a 100%" Written by Zak W.
Want to learn when you shouldn't be giving a 100% in dispatching? Read our first ever guest blogpost by Zak W.! Click into the article to get some of the best dispatching advice from someone who does ...
Service Technician Scheduling: Best Practices for Success
Share these best practices for scheduling service technicians with your CSRs and dispatchers!
The Power of Effective Listening
How well do you listen to your customers, and how do you show them you're listening?
Training Tip Tuesday - Job Summaries
Want to create a way for yourselves/your CSRs to remember what questions they are supposed to ask depending on the Job Type? Check out today's tip!
- atran_i- on: CALL SCRIPT for "How much does a duct cleaning cos...
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dmbueno
on:
Understanding the DISC Behavioral Styles
- asnow on: PODCAST: How to Get the Most Out of Your Call Cent...
- KhianaKlatt on: "Dispatching - When Not to Give a 100%" Written by...
- asnow on: Call Booking Rates - What the Data Says
- Zakw on: The Power of Effective Listening
- lcody on: Training Tip Tuesday - Job Summaries
