Change Color of Call Bubbles

AndreaF1
New Contributor II

Has Service Titan thought of adding a feature where you can change the color of the call bubbles? We have multiple queues, and often a call will sit unanswered but it is for another department. It would be a huge help if we were able to have different calls for the different queues / phone numbers the customers called in. 

1 ACCEPTED SOLUTION

hannahpope
New Contributor II

Probably not a bad idea to put that in as an idea within the community. 

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6 REPLIES 6

mirdesch
Contributor II

Yes! So it would be nice to if it could be colour coded by person as well, so I can see when @KhianaKlatt has taken the call and if there are any waiting that I can jump on as well. 

KhianaKlatt
Valued Contributor II

ooh yes, great additional idea!!

Khiana Klatt
CSR ServicePlus Heating and Cooling

asnow
Valued Contributor II

Love this idea Andrea! Thanks for being on the call today!

BayleeR
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Please share if you post this idea! Id be glad to vote it up! 🙂

 

Miranda
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

That's a good idea! If it's not in ideas, you should add it and I would definitely vote for it! 😊


Miranda Hufford, Office Manager @ Red Barn Service, LLC

hannahpope
New Contributor II

Probably not a bad idea to put that in as an idea within the community.