Did you know you can submit ideas in Community?

Valued Contributor II

At the top of the Community there is an IDEAS tab. You can submit ideas, and vote for ideas of others. Please share your ideas here in the CSR/Dispatcher group if you think it would be helpful to your work. 

For example, @RandiThompson shared this idea for a "Tech chat history." Take a look, and if you like it, please jump in and vote. Our product team takes ideas into consideration after so many votes.