05-02-2023 11:34 AM
Hey everyone!
Now that ST has a profile picture spot for customers...how are we utilizing this? Are you putting a photo of the customer here or a photo of their home? Also, how are you getting these photos (if you ask their permission to take a photo...how are you wording it?)?
We had a customer today text us his contact card so we used his photo from it to create him a profile picture. However, it's very rare we would have this happen. But this sparked an interest in it and we are wondering how to build a conversation and be able to utilize this new feature?
Any suggestions are welcomed! Thanks in advance! 🙂
05-04-2023 03:11 AM
I'm hopping on this thread because I'd love to hear how others are going about requesting customer photos to add to their profiles : )
05-04-2023 07:15 AM
Yes, I am very curious how to go about requesting a photo. I'm not sure how to word it or how to make a customer feel comfortable enough to do so? I know as our main CSR, I love chatting with our customers. I never leave the office for road trips so I never get to see our customers in person and only know them by their voice. It would be neat to add photos so we can see our customers however, I am not sure the best way to implement this.
05-03-2023 03:09 PM
Thank you !!!
05-03-2023 03:10 PM
My pleasure!!
05-03-2023 02:35 PM
Are there any instructions on how and where we add photos?
05-03-2023 03:08 PM
Hey! I included a screenshot of where to find it! If you navigate to the customer screen and head to the top left you can click on the little icon and upload any pic you like! I hope this helps 🙂
05-02-2023 05:54 PM
I just found that there is no editing on the location page to add a photo...or am I missing something here? I was able to input a photo on the customer page.
05-03-2023 05:31 AM
I just double checked and you are right - there is only a photo on the customer page and not the location page. So that makes me think that it is meant to be a photo of the customer? As many of our clients have numerous locations so we would need photos on the location pages to input photos of the building/property.
05-03-2023 01:18 PM
I bet you a nickel they will add it!