Our FAVORITE THINGS at ServiceTitan

asnow
Valued Contributor II

Big shout out to @JessicaSmith for her 12 Days of Titan Favorite Things video!!  https://community.servicetitan.com/t5/Blog/My-Favorite-Thing-About-ServiceTitan-Day-7-Call-Recording...

I couldn't agree more with this! Prior to ServiceTitan I hired a third party to record all of my calls. The fact that we can record calls, attach them to customer accounts is so beneficial! Not only to protect us as a company, but to help us review and improve our customer service skills and our ability to help the customers. 

Thanks for sharing Jessica!

1 REPLY 1

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I also hired a third party to record my calls years ago- man it is so much easier to find them inside ServiceTitan!!!


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions