12-20-2022 09:42 AM
Big shout out to @JessicaSmith for her 12 Days of Titan Favorite Things video!! https://community.servicetitan.com/t5/Blog/My-Favorite-Thing-About-ServiceTitan-Day-7-Call-Recording...
I couldn't agree more with this! Prior to ServiceTitan I hired a third party to record all of my calls. The fact that we can record calls, attach them to customer accounts is so beneficial! Not only to protect us as a company, but to help us review and improve our customer service skills and our ability to help the customers.
Thanks for sharing Jessica!
12-20-2022 09:56 AM
I also hired a third party to record my calls years ago- man it is so much easier to find them inside ServiceTitan!!!