Who uses the NEXT environment to train new CSRs?

[asnow]

The ServiceTitan NEXT environment is not only an awesome place to see what's coming in the next release, but it's the perfect place to train new CSRs. If you've never logged into the NEXT environment before, watch this quick video for some cool tips! 

[brandy_a]

Using the ServiceTitan Next environment is one of the steps that we have our new CSRs "play" in before we even let them into our live data. It gives them a good idea of how ServiceTitan works and how the different screens look. It's an easy way to introduce them to the software and not having to worry about the new CSR making a change they shouldn't have. 

[asnow]

Very cool Brandy! I think it's a great solution for training and glad to hear that you're incorporating it with your new CSRs. 

[Steveng]

We have in the past but found the lag to make the process difficult here the last few hires.  We still use it for some workflows like payments etc.  but overall most of the training is done on the live site with a fake customer account.  I'd prefer the sandbox though for KPI management and not seeing 10 canceled jobs, "for training".    

[asnow]

That makes sense Steven!

[JessicaSmith]

This is the best place to train new CSRs! I like to have the trainer sit in another room and actually CALL the new CSR, then role play a phone call while the CSR books the job in NEXT.

[asnow]

YES! Great idea for training!