Good morning! Today I had a client that I was booking that had a follow up tag on her. No one in the office added this tag to her profile. Does any one know how this tag is automatically added on? What it is used for?Thanks in advance!Miranda
Hello CSRs!We are often told that we should make our work space enjoyable. We spend more time here than at home after all probably! Having an inviting and calming workspace can increase productivity and help us sound more calm/cheerful on phone calls...
Earlier this year, I was asked to be a guest blogger for the Torch Network group. I thought I would share here, with other fellow CSRs, the post I created. I hope many of you can find it helpful! Tips from a CSR!Khiana Klatt, CSR/Dispatcher, ServiceP...
Join me in wishing our awesome CSR specialist Angie Snow( @asnow ) a Happy Birthday! She's probably happy I wasn't able to be at the meet & great yesterday as I would have led us all in song The CSR/Dispatcher group wouldn't be what it is with out he...
Oh man - what a great group today! I wish I could have talked to you all 1:1! It was great to see the range of experience on the call - Carol with 26 years, and Pam with only 2 months - all here learning and sharing together! I appreciate you all joi...
Has Service Titan thought of adding a feature where you can change the color of the call bubbles? We have multiple queues, and often a call will sit unanswered but it is for another department. It would be a huge help if we were able to have differen...
Hi friends! I am so excited to see you all in a couple of hours! CSR/Dispatcher Group Lunch and Learn is today at 11:30 a.m. PST / 2:30 p.m. EST To join us, simply register here for the zoom link. You'll be registered for all of our upcoming lunch an...
Does anyone have a Zapier they would like to share?
Hey AMAZING Call Center friends, We had an incredible call last month! It was fun to get to see so many of you up close and personal and learn more about you and your companies (even if it was virtually). I want to make sure we create momentum with t...
Hey everyone! I have noticed as I do our followups that I have had some customers who aren't receiving our estimates via email. When I go back and check the audit trail it shows that the estimate emails have bounced or been dropped. I created an idea...
