Angie and I were talking the other day and had a question we wanted to hear from you all on. Is your call center experiencing more inbound or outbound calls right now?
I hope your week is going well! There was a great post last week about using Custom Dashboards in ServiceTitan by @KhianaKlatt ! Go take a look at that post to learn more about Custom Dashboards and watch the below video to see what it looks like. Pu...
Does anyone have our latest release on their account yet? The new customer location page looks a lot different. What are your thoughts? Do you love it ? Or will you leave it in the old version? If it hasn't hit your account yet... see the preview I d...
I learned that we can create and design our own dashboard in Service Titan! How cool is that?! I want to complete some training on this before I dive in but definitely a back burner project I'd love to try! Have any of you created your own custom das...
Hello fellow CSRs and dispatchers!As CSRs I know we often take on a wide variety of roles. I am wondering how your office workflow runs. Do the CSRs or someone in the office order the parts for the technicians service calls as well as restocking or d...
Brainstorming with my field technicians this morning and we were talking about ST features we'd love to have. The one that came up unanimously was to have ST automatically send out the invoices. I don't know if that is possible, or perhaps even somet...
Can you believe we are already halfway through January of the new year?! Since we are a few weeks into this new year, I hope that means your personal goals for this year are going strong. Or at least, you’ve had a chance to start again with them. It’...
Whew! I made the cut for our Favorite Things - 12 Days of Titans! Of course I had to highlight the job summary field. It's my favorite thing to help CSRs remember the right questions to ask! https://community.servicetitan.com/t5/Blog/My-Favorite-Thin...
Big shout out to @JessicaSmith for her 12 Days of Titan Favorite Things video!! https://community.servicetitan.com/t5/Blog/My-Favorite-Thing-About-ServiceTitan-Day-7-Call-Recording/ba-p/22685 I couldn't agree more with this! Prior to ServiceTitan I h...
