Posts

Wacky Call Wednesday!

DAY 3 of National Customer Service Week! Comment to win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: Wacky Call Wednesday! We know you’ve all had a call or two that was just crazy! Tell us ab...

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asnow
by Valued Contributor II
  • 4379 Views
  • 15 replies
  • 2 kudos

Terrific TeamMate TUESDAY! - Who can you shout out?

DAY 2 of National Customer Service Week! Comment to win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: Terrific TeamMate TUESDAY! Tell us about a teammate that emulates outstanding Customer Ser...

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asnow
by Valued Contributor II
  • 1529 Views
  • 4 replies
  • 3 kudos

Motivational Monday! What advice do you have for new CSRs?

Welcome to DAY 1 of National Customer Service Week! Each day we will have a discussion starter that you can comment on, and win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: What advice do you...

Join the CSR Community Group - CS week (1).png
asnow
by Valued Contributor II
  • 4943 Views
  • 15 replies
  • 2 kudos

National Customer Service Week is Next week!!

Did you know next week is National Customer Service Week (Oct. 3-7)? And we are celebrating YOU!! This year's theme is "Because You're Essential" - and you all are! We have put together a list of 21 ideas on our Titans & Friends blog that you can cho...

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asnow
by Valued Contributor II
  • 758 Views
  • 0 replies
  • 3 kudos

Resolved! Permit Process

Good morning everyone! I am looking to re-vamp my permit process in ST. Honestly our process is not very good right now, and I need it to be streamlined. I am moving to a call-by-call management process that I believe will help with this, but I am lo...

chelsea_6 by ServiceTitan Certified Administrator
  • 2351 Views
  • 4 replies
  • 3 kudos

Introduce Yourself!

Welcome to the CSR Group! Please take a moment to introduce yourself! Tell us your name, company, where you are located, and your primary role in your company. Also welcome to share a fun fact about yourself!

AngieSnow by New Contributor
  • 27952 Views
  • 93 replies
  • 5 kudos

Dispatch Notifications - Scripts

One of my favorite features in ServiceTitan is dispatch notifications! Having the ability to automatically send a dispatch notification to a customer, with an attached bio, expectations, and other important information can really elevate the customer...

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asnow
by Valued Contributor II
  • 2905 Views
  • 7 replies
  • 1 kudos

Resolved! Welcome to the CSR Dispatcher Group!

Hello and welcome to the ServiceTitan CSR/Dispatcher Group! Whether you are a CSR, Dispatcher, CSR Manager, or wear some combination of those hats, we are so excited to have you here. This is a place where all of these roles can come together to shar...

CWilkins
by Contributor
  • 1762 Views
  • 1 replies
  • 7 kudos