Posts

Happy Halloween!! How are you celebrating today?

We hope you're having lots of spooky fun in your Call Centers today! Please share photos of your: Team costumes Cubicle or desk decorations Frightful food Trick or treaters! Also - did anyone change their technician profile pics today? Might make for...

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asnow
by Valued Contributor II
  • 5164 Views
  • 14 replies
  • 5 kudos

Accepting and Reviewing Escalations with Schedule Engine

Hi there! Earlier this week I had searched all over the community and posted asking in Masterminds, to see if anyone had the escalation process for Schedule Engine's on call service. I needed something I could use to train dispatch and technicians. N...

knorris by New Contributor III
  • 1577 Views
  • 2 replies
  • 2 kudos

Resolved! FRIYAY! How did you celebrate your Customer Service Team this week?

DAY 5 of National Customer Service Week! Comment to win a prize! Today is our last day to play... So far Jessica, Randi and Misty have all won some swag! Looking for more winners today! Today's opportunity: FRIYAY! We made it to the end of the week, ...

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asnow
by Valued Contributor II
  • 4174 Views
  • 8 replies
  • 1 kudos

Wacky Call Wednesday!

DAY 3 of National Customer Service Week! Comment to win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: Wacky Call Wednesday! We know you’ve all had a call or two that was just crazy! Tell us ab...

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asnow
by Valued Contributor II
  • 5191 Views
  • 15 replies
  • 2 kudos

Terrific TeamMate TUESDAY! - Who can you shout out?

DAY 2 of National Customer Service Week! Comment to win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: Terrific TeamMate TUESDAY! Tell us about a teammate that emulates outstanding Customer Ser...

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asnow
by Valued Contributor II
  • 1856 Views
  • 4 replies
  • 3 kudos

Motivational Monday! What advice do you have for new CSRs?

Welcome to DAY 1 of National Customer Service Week! Each day we will have a discussion starter that you can comment on, and win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: What advice do you...

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asnow
by Valued Contributor II
  • 5738 Views
  • 15 replies
  • 2 kudos