Custom fields
What are some of your favorite custom fields that you require for scheduling?
Posts
Resolved! regarding improving dispatching skills
I am looking for some you tube videos on improving dispatching skills without someone trying to sell you something.
IMPORTANT ANNOUNCEMENT: Back 2 Basics + CSR Lunch & Learn Today
Hey friends! Today is the day! Today, Angie and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Center. It will be focused on CSRs, dispatching, and sharing strategies and tools to build a better call...
Important Announcement: Webinar and 'Lunch and Learn' next week!
Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...
Canadian networking 🍁
Are you a Canadian who is using ST? If so, we would love you to join our group in community!
New to ST
Hello Everyone. My Company is in the infant stage of ST and I will have LOTS of questions and getting help through you all.How do you book multiple jobs on one call without having to make a new invoice. Thank in advance
Lunch and Learn Today!! Topic: Increasing Booking Rates and Outbound Calling
Attention CSRs, Dispatchers, and Managers: It's Lunch and Learn Thursday!! We are so excited to meet with all of you today for our Lunch and Learn Training! As a reminder, these calls are not recorded to create a safe space, so hopefully you can atte...
Resolved! Thoughts on leaving voicemails
Hello fellow CSRs and dispatchers!I have a question for everyone:When making outbound calls such as to try scheduling recurring services (ex: furnace maintenances) or to follow up on unsold estimates (to see if they have questions and try to close th...
Toolbox Live Call Center Edition - THIS MONTH!!
Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...
Resolved! New Dispatch Design - feedback requested
Hi CSRs and Dispatchers, We have fun new design for job trays on the dispatch board that we would love some feedback on. If you have 10 minutes to walk through it, test it out, we'd love to hear from you! Check out this original post on the Community...
