I'm very excited for our CSR/Dispatcher Lunch and Learn tomorrow, August 17, 11:30 am PT. If you haven't registered for the event yet, please register here. During this time, I'll be introducing and discussing the DISC Tool, which is a method of asse...
I have a quick question about dispatching and thought this may be a good place to ask it! I'm hoping someone can help. We have a technician who is just in training so we team him up with another technician and they go to the jobs together. I learned ...
ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators! I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors ca...
Call Center Managers, I am in search of call recordings for "unbooked" calls... aka calls that are "classified as a lead that was not booked." What am I doing with these calls? These calls will be used for training purposes AND to test a new feature ...
Tomorrow (Thursday, July 27th) is the day! We are going to be meeting LIVE to level up as CSRs and dispatchers. You must register for the event! The topic of tomorrow's training is "The Power of Gratitude." I've been studying and researching effectiv...
Hi friends, I apologize if you missed my message earlier in the week. We have moved our monthly Lunch and Learn to next Thursday, July 27th - same time, same zoom link! Thank you for understanding. Looking forward to meeting with you all next week! A...
Hey Friends, Some of you may have heard about our new "Dispatch Pro" feature, formally known as "Smart Dispatch." I was a little skeptical about this feature when I first heard about it. I didn't think that AI could arrange a dispatch board better th...
Are you located in Canada or are you working for a Canadian company? We have a new group that is designed just for YOU!This is my win of the week!! EEK!Our Canadian User Group launched this week! It will be used to share Canadian workarounds within S...
At the top of the Community there is an IDEAS tab. You can submit ideas, and vote for ideas of others. Please share your ideas here in the CSR/Dispatcher group if you think it would be helpful to your work. For example, @RandiThompson shared this ide...
Hello CSRs and Dispatchers! One of my favorite days of the month is when we get to meet together LIVE and learn together. This week I'll be attending the ServiceTitan Marketing Summit in Salt Lake, and so we are moving our Lunch and Learn to NEXT wee...
