CSR Group - We have a remarkable opportunity for you! If you can help, please use the application link below! ======================================================= Calling all Change Makers! Join Our Friends of Community and Make a Difference! Dear...
I hope I can explain this! In our previous customer management software - we had a customer who is a contractor that we did a lot of work for at multiple address locations. (Unique addresses) ALL the locations have their own Homeowners. We no longer ...
Oh my goodness friends!! We have almost 400 members in our CSR/Dispatcher Community group! Thank YOU for being part of this group and for helping us grow and improve each other! Please continue to ask questions, share advice and answers, and contribu...
Hello CSRs, Dispatchers and Call Center managers! The long awaited Pantheon agenda is LIVE! We have several of our group members speaking at Pantheon, and some amazing topics that are call center related. Here are a few that are call center focused.....
Hello fellow CSRs and Dispatchers! Are any of you working in Canada in your role? I am working closely with @CassandraDMC, @MirandaMel along with a few other beautiful minds to create a ST group that is designed specifically for Canadian users! This ...
Hey CSRs and Dispatchers! Would anyone like a preview of what's coming next in Dispatch Boards? The Dispatch Product team is working on a new Weekly Dispatch View and they would love your insights and feedback on an upcoming prototype test. The test ...
Have you ever got off the phone and thought, "UGH, that was a tough call," ? If so, then you're not alone. We all have tough calls, and we all struggle from time to time. The good news is, we can learn from every difficult call, and we gain new under...
All right all my CSR and dispatcher friends... we have a COOL opportunity for you to let your voice be heard! Our User Research Team is looking for a few of our users (you) to give them some feedback on the ServiceTitan product and how to improve you...
Hey Dispatcher friends! We have a group member who is anxious to see what a typical weekly Dispatch/Admin meeting looks like. We are looking for a few group members that would: 1) Be willing to share an agenda 2) Be willing to do a virtual/zoom meeti...
Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an HVAC / Plumbing / Remodeling Company. Looking for ideas / thoughts on having one person as CSR/Dispatcher for HVAC and another for Plumbing, or having one perso...
