What to do When Unable to Remove Payroll Service Key in QuickBooks

[jackvidgen666]

I'm trying to remove an old payroll service key in QuickBooks, but it's not letting me delete it. I've followed the usual steps, but the key is still there. Has anyone else run into this issue? What worked for you? Any advice would be really helpful!

[fopod72268 · Accepted solution]

If you're unable to remove the Payroll Service Key in QuickBooks, follow these steps:

1. Verify User Permissions: Ensure you have administrative access to make changes to payroll settings.

2. Deactivate Payroll Service:

   • Go to the “Employees” menu.
   • Select “Payroll Center.”
   • Click on “Payroll Service” at the bottom of the screen.
   • Choose “Deactivate Service” or similar options based on your version.

3. Remove Payroll Key:

   • Navigate to “Help” and select “QuickBooks Desktop Help.”
   • Search for “Payroll Service Key” and follow the instructions to remove it.

4. Update QuickBooks: Ensure you have the latest updates installed, as updates often fix bugs related to service keys.

5. Contact Support: If the issue persists, contacting QuickBooks support for further assistance is recommended.