Posts

Resolved! Gaining confidence as a CSR

Hello! My name is Kimberly and I have been working for Bowman's Plumbing, Heating and Air Conditioning for the past 4 months. I've been trying to gain more confidence when I answer phone calls but I still seem to be very hesitant when speaking with c...

kwinfrey by New Contributor II
  • 375 Views
  • 7 replies
  • 4 kudos

Important Announcement: Webinar and 'Lunch and Learn' next week!

Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...

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asnow
by Valued Contributor II
  • 361 Views
  • 4 replies
  • 3 kudos

Toolbox Live Call Center Edition - THIS MONTH!!

Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...

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asnow
by Valued Contributor II
  • 324 Views
  • 1 replies
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January Lunch & Learn

Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!

Resolved! CSR Scorecard

Hey everyone - Was wondering if anyone had a good scorecard for grading they use when listening to calls in review. Would love to have something standardized I work from and also am looking to move into peer review and again would need something stan...

kimrahn by ServiceTitan Certified Administrator
  • 991 Views
  • 7 replies
  • 2 kudos

Resolved! Booking Question-

Hello everyone! Hope your holiday seasons are all going well, ours here at Lowry Doors are SO BUSY! Its been a great thing, we have wonderful customers and a great community! I have a Service Titan question I'm sort of struggling with. When I end a c...

Toolbox Live: Call Center Edition Event - SOLD OUT!

Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...

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asnow
by Valued Contributor II
  • 1830 Views
  • 11 replies
  • 9 kudos

It's HERE! An event just for Call Centers!!

Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...

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asnow
by Valued Contributor II
  • 1582 Views
  • 10 replies
  • 4 kudos

Resolved! Seeking Best Practices for Scheduling Service Calls

This was a message shared by @AlexPhylactou on the Call Booking Discussion board. Wondered if you could all share your thoughts with him? --------------------------------------------------------------- Hope y'all are doing great! So, here’s the deal....

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asnow
by Valued Contributor II
  • 1812 Views
  • 9 replies
  • 1 kudos