WOW! The new weekly dispatch board will be available for Early Access starting May 2024! You'll love all the new capabilities that will make it so much easier to make dispatch decisions and be more efficient. If you'd like to jump in check it out, th...
Hi! It's me again! I found another place we could use some feedback from dispatchers - this is specifically for Messaging/Notifications. Find more information HERE. Thank you for always giving such great feedback, and shaping the future of ServiceTit...
Hello friends! Don't miss out on this post in the Dispatch discussion board: Sign Up For Teams Management - Early Access I know a handful of you will want in on this action! Have a great week!
Hello friends! Hope everyone had a great Easter! Today, we are launching a brand new study to help us improve Dispatch, and we would love your input. If you are a Dispatcher and your daily duties involve dispatching, please participate by taking this...
Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...
Attention CSRs, Dispatchers, and Managers: It's Lunch and Learn Thursday!! We are so excited to meet with all of you today for our Lunch and Learn Training! As a reminder, these calls are not recorded to create a safe space, so hopefully you can atte...
Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...
Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!
Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...
Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...
