Posts

Dispatch Board Messaging/Notifications - User Testing 🤓

Hi! It's me again! I found another place we could use some feedback from dispatchers - this is specifically for Messaging/Notifications. Find more information HERE. Thank you for always giving such great feedback, and shaping the future of ServiceTit...

BrittanyB
by Contributor III
  • 256 Views
  • 2 replies
  • 4 kudos

Teams Management - Early Access

Hello friends! Don't miss out on this post in the Dispatch discussion board: Sign Up For Teams Management - Early Access I know a handful of you will want in on this action! Have a great week!

BrittanyB
by Contributor III
  • 109 Views
  • 0 replies
  • 0 kudos

QUICK SURVEY FOR DISPATCHERS ✨

Hello friends! Hope everyone had a great Easter! Today, we are launching a brand new study to help us improve Dispatch, and we would love your input. If you are a Dispatcher and your daily duties involve dispatching, please participate by taking this...

BrittanyB
by Contributor III
  • 331 Views
  • 2 replies
  • 6 kudos

Important Announcement: Webinar and 'Lunch and Learn' next week!

Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...

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asnow
by Valued Contributor II
  • 424 Views
  • 4 replies
  • 3 kudos

Toolbox Live Call Center Edition - THIS MONTH!!

Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...

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asnow
by Valued Contributor II
  • 329 Views
  • 1 replies
  • 2 kudos

January Lunch & Learn

Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!

Toolbox Live: Call Center Edition Event - SOLD OUT!

Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...

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asnow
by Valued Contributor II
  • 1851 Views
  • 11 replies
  • 9 kudos

It's HERE! An event just for Call Centers!!

Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...

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asnow
by Valued Contributor II
  • 1586 Views
  • 10 replies
  • 4 kudos