Posts

It's HERE! An event just for Call Centers!!

Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...

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by Valued Contributor II
  • 1747 Views
  • 10 replies
  • 4 kudos

Resolved! Seeking Best Practices for Scheduling Service Calls

This was a message shared by @AlexPhylactou on the Call Booking Discussion board. Wondered if you could all share your thoughts with him? --------------------------------------------------------------- Hope y'all are doing great! So, here’s the deal....

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by Valued Contributor II
  • 1955 Views
  • 9 replies
  • 1 kudos

Dispatcher KPIs/Metrics

Hey Group!I work for an HVAC, Plumbing, & Electrical company that is looking to utilize Dispatch Pro in the near future. We are looking at our current Dispatch Commission schedules and seeing the need to potential update/revamp. What are some differe...

RileyOnehour by ServiceTitan Certified Administrator
  • 1150 Views
  • 5 replies
  • 2 kudos

Dispatch Pro Webinar today!!

Hey Friends, Some of you may have heard about our new "Dispatch Pro" feature, formally known as "Smart Dispatch." I was a little skeptical about this feature when I first heard about it. I didn't think that AI could arrange a dispatch board better th...

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by Valued Contributor II
  • 554 Views
  • 2 replies
  • 1 kudos

Did you know you can submit ideas in Community?

At the top of the Community there is an IDEAS tab. You can submit ideas, and vote for ideas of others. Please share your ideas here in the CSR/Dispatcher group if you think it would be helpful to your work. For example, @RandiThompson shared this ide...

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by Valued Contributor II
  • 437 Views
  • 0 replies
  • 2 kudos

CSR/Dispatcher Monthly Lunch and Learn - MOVED TO NEXT WEEK!

Hello CSRs and Dispatchers! One of my favorite days of the month is when we get to meet together LIVE and learn together. This week I'll be attending the ServiceTitan Marketing Summit in Salt Lake, and so we are moving our Lunch and Learn to NEXT wee...

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by Valued Contributor II
  • 517 Views
  • 2 replies
  • 3 kudos

Who Wants a Sneak Peek? - New Dispatch Board!

Hey CSRs and Dispatchers! Would anyone like a preview of what's coming next in Dispatch Boards? The Dispatch Product team is working on a new Weekly Dispatch View and they would love your insights and feedback on an upcoming prototype test. The test ...

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by Valued Contributor II
  • 13246 Views
  • 76 replies
  • 20 kudos

Your chance to give feedback!!

All right all my CSR and dispatcher friends... we have a COOL opportunity for you to let your voice be heard! Our User Research Team is looking for a few of our users (you) to give them some feedback on the ServiceTitan product and how to improve you...

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by Valued Contributor II
  • 1135 Views
  • 4 replies
  • 2 kudos

Regular Dispatch/Admin Meetings

Hey Dispatcher friends! We have a group member who is anxious to see what a typical weekly Dispatch/Admin meeting looks like. We are looking for a few group members that would: 1) Be willing to share an agenda 2) Be willing to do a virtual/zoom meeti...

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by Valued Contributor II
  • 547 Views
  • 0 replies
  • 3 kudos

Office calendar in ST!

We would absolutely LOVE to see an office calendar within ST. We will often add non-job events to office staff's lines so they remember what meetings they have. However, it would be so much more convenient to add jobs to office staff's lines. For exa...

KhianaKlatt by Valued Contributor II
  • 699 Views
  • 2 replies
  • 7 kudos