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Toolbox Live Call Center Edition - THIS MONTH!!

Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...

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asnow
by Valued Contributor II
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  • 1 replies
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January Lunch & Learn

Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!

Toolbox Live: Call Center Edition Event - SOLD OUT!

Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...

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asnow
by Valued Contributor II
  • 1571 Views
  • 11 replies
  • 9 kudos

Membership Renewals

I am working on setting the KPI's for membership renewals within office. What is your KPI on this? We are struggling with people renewing, so this is something that I want to set a good number too to make sure that it is realistic.

KristinS1 by ServiceTitan Certified Administrator
  • 539 Views
  • 3 replies
  • 1 kudos

It's HERE! An event just for Call Centers!!

Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...

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asnow
by Valued Contributor II
  • 1454 Views
  • 10 replies
  • 4 kudos

CSR GROUP: We need your input! (Quick survey attached)

ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators! I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors ca...

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asnow
by Valued Contributor II
  • 1466 Views
  • 11 replies
  • 6 kudos

WANTED: Call Recordings of UNBOOKED Calls

Call Center Managers, I am in search of call recordings for "unbooked" calls... aka calls that are "classified as a lead that was not booked." What am I doing with these calls? These calls will be used for training purposes AND to test a new feature ...

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asnow
by Valued Contributor II
  • 585 Views
  • 3 replies
  • 3 kudos