June Lunch and Learn TODAY!! Join me!

Hello All, Today is our June Lunch and Learn from 1:30-2:30 CST. We have an interesting opportunity to attend Brittany's presentation before and during our time together. Then we will discuss the last 30 minutes. Register for Brittany's Webinar here,...

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Important Announcement: Webinar and 'Lunch and Learn' next week!

Hey friends, Next week is a big week! On Thursday, Brittany and I will be teaching a Back to Basics webinar focused on how to improve the performance of the Call Experience. It will be focused on CSRs, dispatching, and sharing strategies and tools to...

by Valued Contributor II
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Toolbox Live Call Center Edition - THIS MONTH!!

Hello friends! We are so excited for another Toolbox Live Call Center Edition in San Antonio, TX on Feb. 21-22! This is an amazing opportunity to dedicate 2 days to improving your call center operations, and empowering your agents and dispatchers. Th...

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by Valued Contributor II
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January Lunch & Learn

Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!

Toolbox Live: Call Center Edition Event - SOLD OUT!

Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...

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by Valued Contributor II
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Membership Renewals

I am working on setting the KPI's for membership renewals within office. What is your KPI on this? We are struggling with people renewing, so this is something that I want to set a good number too to make sure that it is realistic.

KristinS1 by ServiceTitan Certified Administrator
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It's HERE! An event just for Call Centers!!

Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...

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by Valued Contributor II
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