Posts

Cannot pass Phone Pro network test..?

I can easily pass the net work test being on the west coast in the US, but one of my dispatchers who works from Mexico, cannot seem to pass "SIP ALG" and "VOIP MOS" tests when running the PhonesPro network test to verify compatibility. I contacted th...

Feedback Needed: Pro Products Branding Survey

Hello! The Product Marketing team is doing some research on your perception of PRO PRODUCTS branding. If you use any Pro Product, or have subscribed in the past, you are welcome to participate. This survey should take less than 3 minutes to complete....

mel-deyto
by ServiceTitan Certified Administrator
  • 678 Views
  • 1 replies
  • 2 kudos

Group messaging

I know I can mass message the techs from the dispatch board. But they get it as individual messages, they don't get it as a group message. Sometimes I need the group messaging because we are sharing new tips or tricks that come up. Is group messaging...

RebeccaLM by New Contributor III
  • 2670 Views
  • 4 replies
  • 5 kudos

True Ringless Voicemail

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2130The current voicemail drop in PhonesPro is a joke. You have to wait for the phone call to ring, listen to the customers voicemail and then you can dr...

AdamCronenberg by ServiceTitan Certified Administrator
  • 3324 Views
  • 7 replies
  • 5 kudos

visual of audio when listening to a call

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2129It would be nice when listening to a call recording if you could visual see the audio of when someone is talking and when someone is not. Oftentimes,...

AdamCronenberg by ServiceTitan Certified Administrator
  • 3198 Views
  • 6 replies
  • 8 kudos

Call transcription within Service Titan

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2128We use PhonesPro (Dialpad) and while Call transcription was one of the big selling points of the integration, it is a real pain to have to leave Serv...

AdamCronenberg by ServiceTitan Certified Administrator
  • 1975 Views
  • 3 replies
  • 6 kudos

Outbound transfers

We call a customer and book an appointment. If a customer needs to be transferred to someone it won't let us. I checked our settings and box is checked for transfer calls. We can transfer inbound calls... Anyone help?

katrinaC by New Contributor III
  • 1008 Views
  • 1 replies
  • 0 kudos