We have issues with a lot of our numbers showing as SPAM when calling customers. I have found the article from 2022 in the community base and the blue collar nerd video as well. It says outdated though. I wanted to confirm if this is still the most e...
Is anyone having issues with the Real Time Assist Cards?I have created the card: including trigger words from the customer and csr side. All of my csr's have AI on and I have disabled the ability for them to turn it off. I have ensured it is assigned...
Anyone else have issues after this latest "update" where the embedded dialer instead of being "calling disabled" on multiple tabs, and only having one dialer active, is now showing the dialer active on ALL tabs? And then suddenly they ALL show Callin...
When I click a phone number in ST to call out, my phone rings back to me and then when I answer I get the prompt of "press 1 to continue". I have checked all settings and it doesn't appear that there is anywhere to shut this off. I reached out to Dia...
Is there any way a call would be declined automatically? #8 in this screenshot says her phone never rang but the call journey says "call was manually declined." Trying to get to the bottom of what happened here!
Summer can be a massively busy time for contractors — you might not even reach the end of this blog without the phone ringing, a new fire needing to be put out, or something coming up that needs your immediate attention! (You might already be in this...
I can easily pass the net work test being on the west coast in the US, but one of my dispatchers who works from Mexico, cannot seem to pass "SIP ALG" and "VOIP MOS" tests when running the PhonesPro network test to verify compatibility. I contacted th...
Memorial Day PromoDid you know that ServiceTitan is helping you turn up the heat this summer with a special gift for Memorial Day? Titans that upgrade to a new Pro Product will be sent a Big Green Egg grill and smoker! This smoking hot prize could be...
Hello! The Product Marketing team is doing some research on your perception of PRO PRODUCTS branding. If you use any Pro Product, or have subscribed in the past, you are welcome to participate. This survey should take less than 3 minutes to complete....
Anybody with Phones Pro that got the recommended phones found a solution for how lightweight they are? They move around every time you touch them, answer them, and hang them up. What solutions did you find?
