Accounting
Looking for Support, Customer Success, or a Pro Product Specialist?
Visit our Knowledge Base to learn who to contact and how to reach them.
You can also submit and vote on Ideas to help shape the future of ServiceTitan. Check out the page for full details, including a breakdown of each idea status!

cancel
Showing results for 
Search instead for 
Did you mean: 

Posts

Statement now jumbling up invoice numbers and prices

I just went to process monthly statements today and noticed a column has been added for "Project Invoice #," which has in turn caused invoice numbers and prices to become jumbled up on multiple lines. For example, a $1,658.95 invoice total now reads ...

cecilshv by New Contributor II
  • 5584 Views
  • 6 replies
  • 5 kudos

PCI Compliance

Our company failed a PCI compliance test and I am curious if anyone has recommendations of service providers to help with the PCI compliance process and questionnaires? I am a little overwhelmed by the 150 questions about our computer network and hav...

serickso by ServiceTitan Certified Administrator
  • 5545 Views
  • 4 replies
  • 1 kudos

Receive payments via ACH

It would be great if a customer went to pay online, that they could pay via an ACH instead of having to pay with a credit card. I pay $1.00 per transaction when I receive money through quickbooks this way. Would be a lot better than paying the 3% cre...

jason_ho by New Contributor II
  • 3798 Views
  • 3 replies
  • 4 kudos

Apply payment to multiple customer's invoices

We have a number of cases in which we receive a single payment that applies to several different customer's invoices. For example, a management company may require that billings go to the property, showing the property as the bill to. Once the proper...

michael21 by Contributor III
  • 7553 Views
  • 8 replies
  • 2 kudos

Resolved! Converting Negative Balance to Credit

We have a customer that has overpaid on an invoice, but ServiceTitan only shows the negative balance on the customer record as a "Balance". Does anyone know of any way to convert this to a useable credit on the customer profile?