Posts

New customer input

I recently noticed that after entering a new customer's address and getting no suggested addresses and I hit the "Enter address manually" button the address that I entered goes away. This is happening just recently. Anyone else finding this or is it ...

lnorse5588 by New Contributor III
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Keeping Current Service Titian Design

Hello ST Community!IService Titian will be implementing a new layout on their call page that in my opinion is very complex and difficult to navigate. I have spoken to other CSR's who have agreed this change is more challenging to navigate. Service Ti...

DezireeC by New Contributor
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  • 3 replies
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Call Report

Is it possible to create a report that shows, for example, last year how many calls dispatcher "X" took afterhours (before 8am, after 5pm and weekends) and if the call was booked, unbooked, excused or lead?

Asantos1tp by New Contributor II
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Esign & Office Staff

Needs Up Votes, pleaseWe serve a community with a high number of rentals, Airbnbs, VRBO etc where the owner lives off site or out of town. We would like the office staff to send the invoice acknowledgements to property owner for a esignature and when...

Jase1000 by New Contributor II
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  • 2 replies
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Copy and paste problems

When booking in a call, I like to copy and paste exactly what the client said sometimes from their chat message or their email. I've noticed that for the past few weeks I haven't been able to do this. When I try to paste it into the job summary, it j...

KhianaKlatt by Valued Contributor II
  • 252 Views
  • 2 replies
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Call Bookings Data

What is the best report to identify the total number of jobs booked. I can identify how many jobs dispatched by business unit but I cannot get an accurate number of jobs booked prior to any cancellations which obviously exists. I can due without this...

LucasE by New Contributor
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  • 1 replies
  • 2 kudos