I recently noticed that after entering a new customer's address and
getting no suggested addresses and I hit the "Enter address manually"
button the address that I entered goes away. This is happening just
recently. Anyone else finding this or is it ...
Hello ST Community!IService Titian will be implementing a new layout on
their call page that in my opinion is very complex and difficult to
navigate. I have spoken to other CSR's who have agreed this change is
more challenging to navigate. Service Ti...
Is it possible to create a report that shows, for example, last year how
many calls dispatcher "X" took afterhours (before 8am, after 5pm and
weekends) and if the call was booked, unbooked, excused or lead?
Needs Up Votes, pleaseWe serve a community with a high number of
rentals, Airbnbs, VRBO etc where the owner lives off site or out of
town. We would like the office staff to send the invoice
acknowledgements to property owner for a esignature and when...
When booking in a call, I like to copy and paste exactly what the client
said sometimes from their chat message or their email. I've noticed that
for the past few weeks I haven't been able to do this. When I try to
paste it into the job summary, it j...
What is the best report to identify the total number of jobs booked. I
can identify how many jobs dispatched by business unit but I cannot get
an accurate number of jobs booked prior to any cancellations which
obviously exists. I can due without this...
We have some people in the office who should be limited to who they can
assign to jobs such as managers. For example, new office people may not
know that they cannot book the service manager for just any service
I discovered an issue this morning where a customer is showing up in the
general search feature but not when searching in the call booking
screen. It is not coming up under their name or their address. I tried
reaching out to support but have been di...