*Vote for this?* ***BUG*** else notice that when linking a call recording to a job/setting an abandoned call as "a job was booked for this" that the campaign does not update? Specifically schedule engine boo...

snwagner by New Contributor II
  • 2 replies
  • 2 kudos

Text / SMS Messages are not being Delivered to Phone

We are not receiving SMS / Text messages at all to our tracking numbers. We set up each of our Sales representatives to have a tracking number and when you create the tracking number ST asks if you want to allow "Incoming SMS" messages. We have this ...

RyanGay by ServiceTitan Certified Administrator
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Marketing Campaign on Job Booking Screen Greyed Out

Hey fellow Titans! We have Marketing Campaign as a custom field on our job booking screen and lately whenever I am booking a call, the box is greyed out and I can't change it unless I book the job and go back in and edit it. Has anyone else dealt wit...

Miranda by ServiceTitan Certified Administrator
  • 4 replies
  • 1 kudos


Is it possible to add photos to an estimate? Or can that only be done after the Estimate has been sold?Thank you


We are new to PowerDialer campaigns - do most users just have one campaign at a time, or can you switch between any that you are assigned to?

embowes by New Contributor II
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  • 3 kudos

All The Different Phone Numbers

Interested in knowing what everyone does for their multiple phone numbers as I have not memorized each one. For example: If i leave a message for a client I tell them to call back our "main number" instead of the Google tracking number that they orig...

mirdesch by Contributor II
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  • 0 kudos

Existing Customers as a "Campaign"

when a previous customer calls in using one of our campaign numbers. Is there a setting we can use that when a previous customer calls in, that would automatically change the campaign to "previous customer"?

user_4588 by New Contributor
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  • 0 kudos

Resolved! CSR Downtime

What are your best practices for what your CSRs do when they are not on the phones? Thanks so much for your thoughts!

bfoster by New Contributor III
  • 15 replies
  • 1 kudos