Resolved! Phones
Is there a formula for how many people I need to answer the phones, booking agents? I'm getting 400 plus calls a day and the two i have are not able to keep up. Is there any data out there that gives best practices for this issue?
Posts
Resolved! Is there a way to set up an automatic reply to customer chats for non-afterhours?
We have an automatic reply set up for after-hours, but I was wondering if there's some sort of temporary automatic reply we could set up for holidays that fall during our usual operating hours?
Resolved! Allow Service Titan Report to Access Who Closed a Chat
Hi! We are having an issue as of lately where Service Titan chats with customers are being closed before they are being responded to. We require our staff to be the last one to reply in a message so that we know it was resolved and who resolved it. I...
Customer Portal Issues
I love the idea of the customer portal, but we have customers reach out to us weekly saying that the portal has not been working for them. Many customers receive this error message and we never know what to do. Is anyone else having this issue? Any i...
