Posts

Resolved! Reclassifying abandoned calls issue

When I reclassify our abandoned calls, I have a person in the drop down list that isn't an active person in our Employee database. Does anyone know where else I need to look to deactivate this person? Or is this a glitch that I need to reach out to s...

MirandaMel by ServiceTitan Certified Administrator
  • 1129 Views
  • 5 replies
  • 1 kudos

Seeking Best Practices for Scheduling Service Calls

Hope y'all are doing great! So, here’s the deal. We're trying to up our game with how we handle our HVAC/plumbing service calls, and we could use some pointers from you wise folks.Here’s How We Roll Now:The superstars at the front desk (our CSRs) slo...

AlexPhylactou by ServiceTitan Certified Administrator
  • 608 Views
  • 2 replies
  • 6 kudos

*Vote for this?* ***BUG***

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-4807Anyone else notice that when linking a call recording to a job/setting an abandoned call as "a job was booked for this" that the campaign does not update? Specifically schedule engine boo...

snwagner by New Contributor II
  • 736 Views
  • 2 replies
  • 2 kudos

Angi Leads

Hi everyone-If you are using the Angi Leads Integration (linked below), how are you recording the leads for follow up that are not booked as calls?Re: angi leads integration

charringtonPSB by ServiceTitan Certified Administrator
  • 617 Views
  • 2 replies
  • 0 kudos

Webinar On-Demand: Turn Your Call Center into a Profit Center

In case you missed it, below is a recording of the webinar "Turn Your Call Center into a Profit Center." On this webinar, Principal Industry Advisor Angie Snow explains how you can empower your CSRs to increase their booking rates and dispatchers to ...

1555637_2-9_Webinar_1080x1080-1_013023 (1).png
jbautista
by ServiceTitan Certified Administrator
  • 1066 Views
  • 0 replies
  • 2 kudos

Live Webinar: Turn Your Call Center into a Profit Center

On this webinar, join Principal Industry Advisor Angie Snow and learn how you can empower your CSRs to increase their booking rates and dispatchers to maximize revenue by turning them into sales pros. CSRs are the voice of the company and need to mak...

1555637_2-9_Webinar_1080x1080-1_013023.png
jbautista
by ServiceTitan Certified Administrator
  • 995 Views
  • 0 replies
  • 1 kudos