Posts

Lead/Helper tag

Would love to have a way to daily assign technicians to be dispatched together. That way helpers are automatically assigned to jobs that a lead is assigned to unless removed.

Resolved! New Hire Videos?

We are looking to onboard a new CSR. I would like to know if there is a video that we can show them on how the system works and what they will be looking at when they start? Or better yet a "test" for someone who claims to be experienced or fluent in...

AllenP1 by New Contributor II
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Resolved! Technicians Receiving Emails for Every Dispatch

Does anyone have an option where the technician does not receive an email for every dispatch? These emails needlessly clog up an inbox, and can bury important emails that are sent to a technician. Thank you in advance.

t_joner by New Contributor III
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Resolved! Classifying Calls?

Howdy everyone!At one of the sessions at Pantheon, the speaker spoke about "classifying calls" at either the end of the day or end of the week. I dont remember her name unfortunately.What exactly does this mean? How does this help? How is it done?I a...

ssiegfri by New Contributor III
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Looking for Dispatch Pro Discussion at Pantheon

Hello ServiceTitan Community!I am reaching out here to see if anyone is successfully using Dispatch Pro today, and would be interested in meeting up with me and a few colleagues to talk about how you got set up, what were some pain points or adaptati...

Emily-Ramirez by ServiceTitan Certified Administrator
  • 503 Views
  • 1 replies
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Issue with Dispatch - Refreshing Data at sign-in

Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...

Please Vote!!

Hey fellow Titans! Do you have jobs that span over multiple days and find it laborious to have to go to the job page to add an appointment? Would you like to be able to add an appointment from the Dispatch Board by either right clicking on the job or...

Miranda by ServiceTitan Certified Administrator
  • 425 Views
  • 1 replies
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Custom Fields on Dispatch Board

The custom fields feature is great for call booking, but the answers do not show up on the job for the dispatcher to see from the dispatch screen. How can I get the answers to display here?

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George_SST by New Contributor III
  • 1638 Views
  • 9 replies
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Dispatch Pro

Hi Everyone!I am looking for some feedback about Dispatch Pro. Does it look into the future to assign jobs that are in the job tray? If so, how often and how far ahead?Thank you for any and all feedback! Melanie HammondVines Plumbing

melaniehammond by ServiceTitan Certified Administrator
  • 588 Views
  • 2 replies
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