Is there an option for scheduling calls that have been placed on hold to have the hold removed automatically when scheduling the additional job instead of having to remove the hold in addition to actually scheduling the additional job?
The dispatch board is now showing completed calls in a white bubble instead of the blue line and it is very cluttered looking and quite frustrating. Is there a way to change this back? Maybe an option to show the completed calls in the white bubble f...
We like to utilize the "Mass Send Message" to send reminders to our crews and I was curious if there's any way to set up a scheduled message or recurring messages to send at specific times?
Hello Has anyone else been experiancing lagging between the technician's and their Dispatchers. The passed coulpe days our system would almost pause then later it would just zoom through our technician's dispatched jobs all at once. In some cause not...
Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...
In our Dispatch board, all our techs are organized into service zones. Within that, each of the techs have ratings, which corresponds to the number of maintenance calls our CSRs can schedule on them. Techs with ratings T1 and MR1 can have up to 4 mai...
I love the filter section as we have many different teams and in turn different employees in the office that work primarily with those employees out in the field. I think it would be very helpful to have those filters be able to be permanent per empl...
Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...
I was hoping there was a way to change the technician order on the dispatch board. We would like to have our supervisors at the top of their team and unfortunately, that can not be done because their names do not start with the letter A. I can have t...
Hi, it would be very helpful to be able to link appointments from our dispatch board to a, personal, GMAIL calendar.
