Posts

Feedback needed for Dispatch Pro

Hi Everyone,I’m a UX Researcher, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on a new experience, specifically related to Dispatch Pro and onboarding settings informati...

kpeterson
by New Contributor
  • 1189 Views
  • 1 replies
  • 2 kudos

Dispatch Performance Report

Good afternoon,I know Legacy Reports are not what we want to be using for our dispatch performance report, is there a way to create a report with the same information? I do want to know by dispatchers the amount of jobs dispatched, average distance, ...

karlamsc by New Contributor
  • 849 Views
  • 1 replies
  • 1 kudos

Auto dispatch

How do you set up the system to dispatch the techs next call automatically once they complete a job?

BowmanJ by New Contributor
  • 994 Views
  • 1 replies
  • 1 kudos

Need feedback on improved experience for job types & tags

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to job types and tags.Please ...

kpeterson
by New Contributor
  • 1380 Views
  • 0 replies
  • 0 kudos

Customer Communication and Customizing messages/ Dispatch

Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...

info_nor by New Contributor II
  • 1156 Views
  • 1 replies
  • 3 kudos

4 Tips for Dispatchers!

We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...

asnow
by Valued Contributor II
  • 1239 Views
  • 0 replies
  • 2 kudos

Resolved! New Job Preview on Dispatch Board

Now when you click on a job on the dispatch board a preview pops up on the right. This is a preview of the job with some information. However, in order to see the contacts for the property, timesheets, etc you have to click on "Go to Job Page" which ...

Dispatch note effecting timesheet

Prior to November we were able to put a dispatch note on the dispatch board IE: Tech off / # of offloads / meeting etc. These notes would fall off dispatch board but stay on the schedule board. These non job notes are set up as paid so they don't tak...

Need feedback on priority and value of job types

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to the importance on priority...

kpeterson
by New Contributor
  • 1056 Views
  • 1 replies
  • 0 kudos