Good afternoon,I know Legacy Reports are not what we want to be using for our dispatch performance report, is there a way to create a report with the same information? I do want to know by dispatchers the amount of jobs dispatched, average distance, ...
We have several jobs that we have to keep an eye on and it would make that so much easier for us if we could add customizable tabs at the bottom of the dispatch board. The ones that keep track of the status of the job. Things like Waiting on Parts, W...
How do you set up the system to dispatch the techs next call automatically once they complete a job?
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to job types and tags.Please ...
Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...
We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...
Now when you click on a job on the dispatch board a preview pops up on the right. This is a preview of the job with some information. However, in order to see the contacts for the property, timesheets, etc you have to click on "Go to Job Page" which ...
Prior to November we were able to put a dispatch note on the dispatch board IE: Tech off / # of offloads / meeting etc. These notes would fall off dispatch board but stay on the schedule board. These non job notes are set up as paid so they don't tak...
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to the importance on priority...
Keep in mind before reading this that this could be user error...When booking recurring services for locations with multiple memberships (example. multiple units that need to be serviced at the same property) We end up having to book separate appoint...
