Posts

Text Reminder Verbiage based on Business Unit

I think it would be great if the text reminder verbiage could be based on business unit. For example, we give time frames on maintenance appts, but don't always provide a time frame for Demand (problem) calls, especially when we get very busy. We cur...

sbartlet by New Contributor II
  • 1941 Views
  • 3 replies
  • 3 kudos

Limiting Technician Phone Calls to Customers

Good Afternoon,Our owner has tasked us with trying to reduce the calls from our technicians to our customers when in route to their location. we currently use service titan and our customers get a confirmation email as well as a text when our technic...

user_f54 by New Contributor II
  • 2372 Views
  • 4 replies
  • 1 kudos

Resolved! COMMUNITY-I-2192 Custom Reschedule Confirmation Messages

Some industries need to mass reschedule appointments due to weather etc. and currently there is no easy way to let customers know WHY the appointment was rescheduled, we only have the option to re-send a new confirmation.I would like to see a feature...

jsoch by ServiceTitan Certified Administrator
  • 3577 Views
  • 4 replies
  • 4 kudos

Resolved! technician alerts

I have a technician who says he doesn't get alerts when jobs are added to his schedule. Anyone how to troubleshoot this?

Dispatch Texts GPS Tracking

So we integrated Clear path GPS and noticed our dispatch texts now don't have GPS tracking because it only works with Native. Is anyone else having these issues? What are the pros of having clear path integrated if we can't use it for what it is desi...

Newman by New Contributor
  • 1420 Views
  • 1 replies
  • 0 kudos