Topics with Label: Technician Dispatch Notifications - ServiceTitan Community

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Wrap-up message alerts

I know it would make my life a million times easier if I could get wrap-up alerts texted to me when I'm on call. Anyone else? If so, please vote! https://community.servicetitan.com/t5/Ideas/bd-p/ideas

Dispatch Board

Why can’t the dispatcher see the entire summary if we block off a time on the dispatch board? This cuts off for the dispatcher after a certain number of words and can’t see everything we type.

"Alert" options for when techs are late to an appointment, and for when a job has not been completed

I would love to have additional options when creating an alert, one being for appointments where a tech has not dispatched/arrived (x)min after the scheduled start time. These alerts could be directed to managers or dispatchers, so they can address t...

Photos in Technician Chat so Techs Can Text Photos to Office

We'd love to see the ability to receive photos in the office from techs. Often, our techs try to text photos to our office line and they come through as empty chat messages. If the plumbers don't mention they sent a photo, we miss them all together.