Posts

CSR Call Metrics Help

We are hoping to get some help creating call metrics for our CSR's. We're a Plumbing & HVAC company of 40-50 employees and we're hoping to gather some insight from similarly sized companies on industry standards as far as how many calls per day they ...

AshNieto by New Contributor
  • 498 Views
  • 1 replies
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Tags for chats

Is there a way to make tags visible on the preview for open chats? I know there is the "Recurring Services Booking" tag that is attached when customers respond to the reminders. I would like the ability to display certain other tags to the preview to...

Vote for the Old version of Service Titan

We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...

angie123 by New Contributor
  • 683 Views
  • 2 replies
  • 5 kudos

"Recent Update"

Please tell me our company is not the only one that absolutely LOATHES the updated version of Service Titan. I have used this platform for about 8 years, and genuinely knew it like the back of my hand, which made it possible to do my job as well as I...

BKripp19 by Contributor
  • 1686 Views
  • 17 replies
  • 1 kudos

Customer Notifications

We would like to be able to attach our Home Repair & Maintenance Checklist either to the Dispatch Notification or Customer Appointment Reminder. This way customer can see all work we do so if they have other items while technician is onsite we can ta...

harpekat by New Contributor
  • 608 Views
  • 2 replies
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Phone Issues

Is anyone else experiencing issues calling out? Whenever I click the customer's phone number, it says it is calling my phone, but it never does and hangs up. Just trying to figure out if it is a phone issue or Service Titan.

Miranda by ServiceTitan Certified Administrator
  • 1553 Views
  • 5 replies
  • 1 kudos

3rd party who checks your phone numbers and phone lines

Does anyone use a 3rd party vendor to check their phone lines on a weekly/monthly basis? We are looking for a company that can check them for us. I would like to get data on all 250 phone numbers of ours like:Does it connectTime to connectTime to ans...

sjaeger by ServiceTitan Certified Administrator
  • 414 Views
  • 1 replies
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MERRY CHRISTMAS!! 🎅🎄❄🤶

I wanted to drop in and whish everyone a very Merry Christmas and a Happy New Year!! I'm burning the last of my PTO and will hopefully not be logging in and working from 12/21-12/28 lol See y'all next year!

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RandiThompson by ServiceTitan Certified Administrator
  • 1087 Views
  • 5 replies
  • 4 kudos

Resolved! Academy Videos

What videos do you recommend for Customer Service Representatives trying to master Service Titan? What was your personal favorite video or subject that taught you the most?

Call delay

We have our phones integrated through Service titan. We noticed that when we are calling a customer, there seems to be a pretty bad delay with our conversation.We don’t think about it when someone calls, but when we call someone