Bulk Reclassifying Calls

We get a lot of 10-45 second calls that are spam. It takes a lot of time to go through and reclassify them individually. It would be nice if you could select several of them and reclassify them all at the same time. This would also be nice if you hav...

Miranda by ServiceTitan Certified Administrator
  • 5 replies
  • 4 kudos

Resolved! Recording company cell phones

I am trying to find out what we have to do to get the cell phone conversations recorded that currently are not. Typically, our customers call a number which is ported to a cell phone used by our HVAC manager. That call is recorded. Then he will most ...

Opportunity Follow Up Contact Phone Numbers

I think in the Opportunity Follow-Up screen you should be able to access the full customer contact details. At this point you are only allowed to contact the first phone number from the customer file from that screen even though you might need to con...

kbright by New Contributor
  • 2 replies
  • 4 kudos

Phone issues dialing out and sending texts

Is anyone else experiencing issues with their phones connecting with service titan as well as texting ? Phone lines dropping, calls ringing in twice but only one line has the customer on it ? Just trying to see what kind of issue this is or if its un...

Chels by New Contributor II
  • 3 replies
  • 0 kudos

Removing Bulk Phone Numbers?

Due to our workflow we end up adding the technicians phone number to the customers profile on every job. Is there a way to provide a list of our technicians phone numbers and have them removed from those profiles at the end of the day or on our reque...

CodyWans by New Contributor II
  • 3 replies
  • 1 kudos


Is there a way to move the dialpro box. It's in the way.

ACarl by New Contributor
  • 2 replies
  • 0 kudos

Outbound Calling to numbers not in ST

When we signed up for ST, this made it impossible to make an outbound call from our actual office number without having to have the number in the system under a customer name. Is there a way to place a general call from the office number by just typi...

Mark_Bosch by New Contributor II
  • 2 replies
  • 1 kudos

More information on CSR Scorecard

Being able to type and view details for all call classifications that are viewable in the CSR Scorecard would be a great idea. That way any person can get a full view summary of every incoming call and what it was for just by reviewing the CSR scorec...

RichS by New Contributor
  • 3 replies
  • 0 kudos

Setting Time Limits on Abandoned Calls

Has anyone discovered a way inside Titan directly and not through phones pro to determine a time set on abandoned calls? We have it set at a threshold that anything under 15 seconds be determined short abandoned in Phones Pro, but they are all still ...

amanda_r1 by New Contributor
  • 4 replies
  • 1 kudos

Resolved! Static caller ID

I want to set my caller ID to a static number- the knowledge base article is vague on how to accomplish this. Do I need to involve my CSM or am I missing the setting somewhere?Here's the knowledge base article that isn't helping! https://help.service...

JessicaSmith by ServiceTitan Certified Administrator
  • 8 replies
  • 0 kudos