Titan not working on iPhone browser
So I try to do some work from my iPhone just checking in things and everytime the website refreshes then crashes. Does this happen to anyone else? Is there a fix in place ?
Posts
Calling out and it's ringing in with a call bubble
We have one person in our office that when she calls out, it rings in to the office with a call bubble. She is still getting connected to the customer, but it's becoming an annoying problem and it's creating a lot of abandon calls.We have made sure h...
Call Experience That Performs! Back 2 Basics Webinar on March 21st
In these times of lower call volume, we have noticed that the most successful contractors are focusing on the basics. So we are doing a series of webinars that help contractors go “Back 2 Basics.”Next week, Brittany Brewer and I will be doing a FREE ...
Chat messages from Vendors without a full phone number
We receive chat messages every day from vendors like FedEx, UPS, Discover Card that register as "Unknown" on the screen because they only have a 6 digit number which ST doesn't recognize. I have tried to add them as New Customers so we know who the t...
Canadian users - network with us! 🦫 🫎 🍁
Are you a Canadian ST user? If so, we want to see you in our Canadian User Group! Please head over to join us there! We would love to meet you and have you join in our conversations and discussions! The more, the merrier!
CSR Call Metrics Help
We are hoping to get some help creating call metrics for our CSR's. We're a Plumbing & HVAC company of 40-50 employees and we're hoping to gather some insight from similarly sized companies on industry standards as far as how many calls per day they ...
Tags for chats
Is there a way to make tags visible on the preview for open chats? I know there is the "Recurring Services Booking" tag that is attached when customers respond to the reminders. I would like the ability to display certain other tags to the preview to...
Vote for the Old version of Service Titan
We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...
"Recent Update"
Please tell me our company is not the only one that absolutely LOATHES the updated version of Service Titan. I have used this platform for about 8 years, and genuinely knew it like the back of my hand, which made it possible to do my job as well as I...
Customer Notifications
We would like to be able to attach our Home Repair & Maintenance Checklist either to the Dispatch Notification or Customer Appointment Reminder. This way customer can see all work we do so if they have other items while technician is onsite we can ta...
