Duplicating Form
Our technicians duplicate forms regularly when ordering parts from multiple vendors, but we are not getting the points in ST Advisor. Any notes?
Posts
"Chat" responses are taking an insanely long time and are incredibly redundant
"Chat" responses are taking an insanely long time. The ST chat people are juggling to many questions at once and it takes us telling them 10 times before they can even begin to help...it is almost like they are buying extra time by asking you the sam...
Question about Service Titan Advisor Score
We've reached out to ST support but no one was able to help us, so I'm hoping maybe someone on here will have an idea.We're losing points for a few things that we're doing daily, and we're not sure why:1. Dispatch selecting specific Business Units to...
Updated! New 2022 Benchmark Report is Now Available (Including Canada!)
We are excited to announce the February 2023 release of your personalized Benchmark Report -- powered by Titan Intelligence. In this version of data-driven insights, we take a look at the full year 2022 as well as benchmarks for October, November, an...
Resolved! SUGGESTIONS: Service Titan Advisor Ideas
Hey Fellow Service Titans!I am now a big fan of the Service Titan Advisory metrics that help us to use more of what is mainstream in the ST universe. This gives wonderful insight into what we can focus on as our next big improvements in ST usage.I ha...
Titan Advisor
Some things in our system we don't have set up and do not want to just yet or not at all. There are just certain things that do not fit our business model. Is there a way to narrow down what is scored on what we use vs what is set up already? Basical...
Titan Advisor question- task management
In "resolve and close tasks" is it looking at the created date or the due date for the "Percent of tasks that are closed from the last seven days"?I'm up to 207- coming for that leaderboard! @tsjobeck
Resolved! ST Experience with prior hvac shop
So... Ive moved to a new shop and am wondering how to bring my prior years of experience to my account at my new shop... Shooting for the Torch network, but Titan sees me as a new user. Ive been on Titan since 2017. 2 months at my current (new)shop.
