Posts

Membership Profitability

We have started monthly billing membership plans with a smart monitoring system included. Our expenses for our memberships include a monthly charge for the monitoring system as well as annual or bi-annual in person maintenance. I would like to measur...

CRS by New Contributor
  • 505 Views
  • 5 replies
  • 2 kudos

Membership Questions

Hey everyone!We are just starting to set up our memberships, and I wanted to find out how everyone out there handles the billing. For new installations (we do generators), it is easy to set up monthly payments with the purchase contract. When there i...

thaggerty by New Contributor II
  • 483 Views
  • 3 replies
  • 1 kudos

Resolved! Tracking Membership Renewals with Reports

Hello! I am attempting to track our customer retention in correlation to the number of membership renewals we are achieving on a monthly and yearly basis. However, I am struggling to find a report that provides me with that information. Is anyone awa...

hegersm by ServiceTitan Certified Administrator
  • 1784 Views
  • 7 replies
  • 1 kudos

Scheduling

Hey Community, I am looking for a way to utilize service titan in keeping track of which customers have been scheduled versus customer who have not. Both active and inactive customers. ( Like a spreadsheet of some sort of both ) Does anyone use servi...

Chels by New Contributor II
  • 1626 Views
  • 5 replies
  • 0 kudos

Dismissing Membership Renewals

Hey Hey! Does anyone know of a way to dismiss membership renewals so they are out of the expiring membership screen in the Follow Up's Tab? We are making sure to notate on the customer notes portion but we aren't seeing a way to completely dismiss th...

Tracking Sold Memberships

Since we went live with our memberships we have noticed that they are not being tracked correctly on Service Titan. Typically we will have a technician who goes out to provide an estimate for work. Sometimes if the job is small enough they will compl...

DawnFinch by New Contributor
  • 1329 Views
  • 4 replies
  • 0 kudos