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No Internet Connection Despite Network Connection

One of our technicians mentioned that he is unable to see any of the photos he takes on a job when he is trying to email them to the customer. This just started for him a couple of days ago. I did all of the I.T. troubleshooting, uninstalled and rein...

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jaquelin by ServiceTitan Certified Administrator
  • 4944 Views
  • 12 replies
  • 1 kudos

Mobile App Modifications

Hey Everybody,I have two questions that I am looking to get help with. 1) When in the field using the mobile app how do I look at a customers info in our database that is "not" in my history tab? Example; I get done with my day early and I want to go...

Technicians scheduling a non-job event on mobile?

I just had a technician schedule a paid non-job event from the mobile side today. I can't seem to find anywhere in permissions how to turn off the ability to create those. I thought it was only a permission for the office side. Is there a way to not ...

AmyHart by ServiceTitan Certified Administrator
  • 1839 Views
  • 2 replies
  • 0 kudos

What happened to the blue banner on close out page?

When selling an estimate sometimes our tech will hit a wrong button and say perform work later. If an estimate is sold via esign it is automically sold for later. I know if you click the 3 dots next to the estimate you can toggle it to perform work n...

KellyB by New Contributor III
  • 1347 Views
  • 1 replies
  • 0 kudos

Not My Idea, but Still Needs Votes!

Currently, there is a cooling load calculator in ST Mobile. We would like to see a heating option too, or be able to integrate with other load calc apps. This idea has already been submitted by someone else, but it doesn't have very many votes yet!Lo...

Miranda by ServiceTitan Certified Administrator
  • 1297 Views
  • 2 replies
  • 5 kudos

Mobil update

At Pantheon they mentioned an update for mobile phone users. When can we expect this update, and what changes will be made?

Mobile side estimate feature

Tenant was calling because they want to know if there's a way to they can create the estimates for later and not just right after finishing an appointment from the Mobile side for their technicians.So they go to the appointments, then they measured e...

chrisder
by New Contributor
  • 1095 Views
  • 1 replies
  • 0 kudos

END TIME OF JOBS

currently, the technicians are only able to see the arrival window for scheduled jobs. the techs have NO ACCESS TO SEE WHEN THE JOB IS SCHEDULED TO END. This is extremely critical especially for service techs. The techs need to be able to see this in...

mcabral by New Contributor II
  • 2256 Views
  • 3 replies
  • 1 kudos

Mobile App

Hello,We have a technician who has an Apple iPhone and is having issues getting the app to work. They log in and then once that happens it just does nothing but loads. The technician has tried numerous times to uninstall and reinstall the app and not...

dianam8686 by New Contributor III
  • 2107 Views
  • 3 replies
  • 0 kudos

Single search for mobile user

Please give an option to my technicians in the field to do a "search all" when looking for a specific item. My technicians do not always know the difference between a service/task, equipment, and material... and honestly, for some items the line is a...

KristiEK by New Contributor II
  • 1624 Views
  • 1 replies
  • 1 kudos